Refund and cancellation policy

Try it before you pay

Test 1 of Reading, Listening, Writing and Speaking, and Full Mock 1, are free with no card and no trial period. That is four full sections and one complete four-skill mock, scored in full, including the Writing and Speaking evaluation. Sit at least one before you pay, because it is the same product you would be buying more of.

What you are buying

A plan is access for a fixed number of days: 7 days at $9 USD, 30 days at $19.99 USD, or 75 days at $49.99 USD. Every plan unlocks the same thing, so the only decision is how long you need it. A plan renews at the end of its period unless you cancel.

Payment is taken in US dollars by Razorpay, which handles cards, UPI, netbanking and wallets, or by PayPal. Your card details are entered on the provider's own page and never on this site. Your bank may apply its own currency conversion or foreign transaction fee, which is between you and your bank and is not something we can refund.

The refund window

You can ask for a full refund within 7 days of a payment, as long as you have not used more than two paid evaluations of Writing or Speaking in that time. Reading and Listening attempts are marked from an answer key, cost nothing to run, and do not count against the window.

The condition exists because each Writing or Speaking evaluation costs money the moment it runs and cannot be taken back. Two is enough to judge the quality of the feedback, which is what the window is for.

Outside 7 days, a plan is not refundable for the remaining days. Cancel instead, and your access runs to the end of the period you already paid for.

Refunded in full, always

These are billing errors rather than refund requests, and they are not limited by the 7 day window or by usage:

• A duplicate charge. Two payments for the same period.
• A charge after a confirmed cancellation. If you cancelled and were billed anyway, that payment is returned.
• Access that never opened. Payment confirmed but the account never unlocked, and we could not fix it.
• A charge you did not make. Report it and it is refunded while it is investigated, not after.
• An outage that cost you your plan. If the site was unusable for a material part of a short plan, we refund or extend, and you choose which.

If an individual evaluation fails and cannot be produced at all, that evaluation is re-run at no charge. It does not count towards the two-evaluation limit above.

What is not refunded

• A plan you bought and used past the 7 day window, for the days remaining on it.
• A band that is lower than you hoped. The estimate not flattering you is the service working. If you believe the evaluation is wrong rather than unwelcome, write in and it will be looked at.
• A plan you did not get round to using. We cannot see intent, and access was available the whole time.
• Your official CELPIP result. We are not the test provider and have no involvement in the real exam, its fees or its outcome.
• Currency conversion and foreign transaction fees applied by your own bank.
• Accounts closed for sharing credentials, scraping the site or reselling content. See the terms of service.

Cancelling

Email admin@celpipmocks.com from the address on your account, or cancel the subscription directly with Razorpay or PayPal, whichever you paid with. Either works.

Cancelling stops the next renewal. It never shortens a period you have already paid for. If you cancel on day 3 of a 30 day plan, you keep all 30 days. There is no partial refund for the unused days, and there is no loss of access for cancelling early, which is the trade.

When a plan ends, your scores, feedback and course progress stay in your account. Nothing is deleted for non-payment, and if you come back later everything you have already done is still there.

How to ask

Email admin@celpipmocks.com from the email address on the account, with the payment reference from Razorpay or PayPal and one line on what happened. There is no form and no retention offer.

• You get a reply within 3 business days.
• An approved refund is issued within 5 business days of approval.
• It is returned to the original payment method. We cannot refund to a different card, account or person.
• How long it takes to appear after that is set by your bank, commonly 5 to 10 business days for a card.
• A refund ends access to paid content from the date it is issued.

If we turn a request down, you get the reason, not a template. If you disagree, reply and say why, and it will be read by a person.

Chargebacks

Please write to us first. A chargeback takes weeks, costs a fee, and usually solves something a refund would have solved the same day. Raising a chargeback without contacting us closes the account while the dispute runs.

Changes to this policy

If this policy changes, the version that applies to you is the one published when you paid. A change is never applied backwards to a plan already bought.